How Australia Post is Killing Online Business auspost fail

Australia Post, the dog of the logistics world have announced another rate increase.

3.8% across the board, and there is a catch….  The abolishment of the 0-250g parcel category and expanding this to 0-500g.  This means that anyone selling small light stuff online will have to pay/charge alot more for postage.

Australia post is so happy that the parcel business is pulling them out of the shit but they still stab us in the side to watch the blood flow.  It is impossible ATM to compete with free imports post from China.

What a failure you have become, Australia Post!  Do this now!

  • Stop wasting time accepting bill payments over the counter, no one needs this anymore, we all have bpay, credit cards and other quicker methods these days.
  • Stop selling crap like sewing machines, set top boxes and books in your store.  The name of the company is Australia Post, i.e Australia = Australia and Post = Post
  • Focus on ways to automate your parcel acceptance and delivery, the self serve automated kiosk is a good idea, but no doubt you will find some way to fuck stuff it up for everyone.
  • Start educating your staff and have them perform within a tight KPI, anybody can see that the staff are brain-dead and cannot give a damn.  If they fail to perform, get rid of them.
Newfag using a Automated Kiosk

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2 responses to “How Australia Post is Killing Online Business auspost fail

  1. Sorry, but, I work for Australia Post and I don’t agree.
    We have a lot of older people come in. They still like to pay for their bills face to face. The online world isn’t for EVERYONE. Not every small town has a bank, but they do have Post Offices, and this is the one thing the oldies feel comfortable with.
    I think you’ll find that also it’s not just postage rates that are going up. Everything in Australia is expensive, not just the postage. It’s all relative. Live in China, things are cheap too!

    • Of course you do not agree, you work for them. There is still a huge culture of slackness and bureaucracy in Australia Post and the majority would agree this visible at the customer service level.
      Banks have abandoned their customers in small towns simply because Australia post has agreed to take on their business. You may ask why Auspost has done this and it is simply a knee jerk reaction to the decline of letter mail, the cash cow of the traditional business. We are now a transitional phase where online selling is pushing demand for parcel services and making that sector profitable for Australia post, but alot still has to be done for Australia post to shine.
      You fail to mention that Auspost still subsidies all foreign parcels, basically delivering it locally within Australia for free (UPU Parcel Post Treaty), but of course the local Aussies are subsidising this with substantially higher local postal rates.

    • http://www.smartcompany.com.au/retail/20110719-australia-post-losing-millions-on-international-shipping-productivity-commission-submission-reveals.html

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